FAQs
Can I cancel my order?
Yes! You can cancel an order as long as we havent packed it for you. As soon as the order is cancelled, we refund the entire amount paid for the order.
What are the steps to be followed to cancel my order?
Please log in to your FREEKART account. Click on My Account section at the top right corner of your screen3. Select the order/item you want to cancel 4. Locate the "Cancel" button and click on it 5. Voila! The order has been cancelled.
How long will refund take post cancellation?
We initiate the refund immediately upon cancellations. The time for the refund to reflect in your source account might vary depending on the payment mode used: 1. If you have used your FREEKART Wallet, you should see the refund within 24 hours from the time of cancellation 2. If you paid using your bank or e-wallet, it will reflect in the source account within 5 to 7 working days from the time of refund initiation. Please note that this is the time taken by the respective banks or e-wallets to process your refund.
Does FREEKART assure of complete refund against my cancelled order?
Absolutely! Although we must add that cancellations are not a very happy thing for us.
Help! The 'Cancel' link is disabled.
Well, it can mean two things: 1. The order might have already been packed or shipped out; in which case you can refuse the delivery of the order. No worries! 2. Something might not be working as it's supposed to, on the website. Give us a call or send us an email and we'll help in fixing it.
How long will the delivery take?
It's really quick! We strive to deliver all our orders / products in the fastest time possible. Depending upon your address, the delivery time may vary between 2 - 9 working days. That still won't stop us from trying to get you your order faster. On each product's display page, you can enter your location's pin code to check when you can expect to receive the delivery.
How can I track my order?
Will all the products be shipped out together?
We try to ship all products of an order together. However, sometimes few products of an order may get dispatched from different locations. If so, we might ship some products out first and ship the remaining in a separate shipment to ensure that you don't wait even a minute longer than you have to. We will notify you each time a shipment is dispatched or it is out for delivery; so that you can track it till we knock on your door.
How much will the shipping cost me?
Delivery Fee Rs 99 for orders below 1199/- Delivery Fee 0 for Orders above 1199/- Reliance reserves the right to extend, cancel, discontinue, prematurely withdraw, change, alter or modify the Convenience fee, COD charges, Platform Fee, Shipping Charges or Delivery Fee at their sole discretion at any time as may be required including in view of business exigencies and/or changes by a regulatory authority and/or statutory changes and/or any reasons beyond their control and the same shall be binding on the Freekart Customer(s) without prior notice
Will I have to be personally present to receive my order?
We recommend that you receive the order yourself to ensure complete satisfaction. In case you are not present, the parcel will be delivered to the person available and this may be confirmed on call with you by our delivery executive. For security and validation, the signature of the receiver will be taken at the time of delivery.
What should I do if I miss my delivery?
We understand that you can’t wait at your delivery address all the time, and that is exactly why we will try to attempt delivering your order thrice; each attempt on a consecutive day. So if you have missed the delivery please do not worry, we will try to make an attempt again.
What are the various modes of payment at Freekart?
What does convenience fee mean?
Convenience fee is a combination of COD charges (if applicable), Platform Fee (to have hassle free shopping experience), and delivery fees. Convenience fee is non refundable. Reliance reserves the right to extend, cancel, discontinue, prematurely withdraw, change, alter or modify the Convenience fee, COD charges, Platform Fee, Shipping Charges or Delivery Fee at their sole discretion at any time as may be required including in view of business exigencies and/or changes by a regulatory authority and/or statutory changes and/or any reasons beyond their control and the same shall be binding on the Freekart Customer(s) without prior notice.
Will I have to pay for any hidden costs like sales tax, OCTROI, etc…?
You should not be asked to pay anything extra for the order. Only whatever is mentioned on the invoice can be paid. Please let us know if you've been bothered otherwise.
What if the amount got debited from my side but I did not receive an Order ID?
We ensure that an Order ID is confirmed only once our bank receives the payment from your bank. Sometimes, due to unforeseen reasons, the amount might be debited from your side but wouldn't have been received by us yet. Please send an email at customercare@freekart.biz and we'll sort it out for you.
For Cash-on-Delivery orders, can I check the package before making a payment?
Our courier person will hand over the package to you only once the payment has been made. Please do not accept any package if it is tampered.
How do I return my product?
Super easy! Please login with your credentials and visit the My Account section. Select the order you want to return and click on Return/Exchange and follow the instructions on this page to obtain a Return ID.You can also view Return Creation Demo under My Account section on your phone. If you are using a PC/laptop, copy paste this link on your browser to view the freekart.biz /return-creation-demo
What is your returns policy?
At FREEKART, we have a very flexible returns policy which is absolutely customer friendly. If you do not find the product(s) satisfying, you can return it as long as the following conditions are met: It should be unused. You can wear it to check for fit and comfort, making sure that any smell does not transfer to the product (natural body odour, body deodorant, perfume etc.). It should be unwashed. We don't want you wasting any detergent! ☺. The price tags, brand tags, shoe-box and all original packaging must be present . The product must be returned within 15 days (*10 days of return window, for items displayed as part of WinterSale). Any gifts received must also be returned along with the product. Toys will have 10 days return/replacement policy in case you have received a damaged, defective, wrong product or product with missing accessory.
Does the returns policy change for any FREEKART promotions?
At times, the returns policy may vary. To get the exact information, always refer to the Terms and Conditions of the promotion running at that time. That said, we always strive to keep our policies as flexible and customer friendly as possible. ☺
Can I return the product to the delivery person if I did not like it?
Please don't do that! We have a very flexible policy where you can create a Return on app, website or by giving us a call. To avoid any confusion or delays, our courier partners are instructed to not accept a package as a return while performing a package delivery.
How to get refund for cash on delivery in the bank account
Super easy! All you need to do, is update your bank details while creating return.
Why did my bank account transfer request failed?
This happens very rarely, only if we encounter a technical glitch while processing your refund. Don't worry! you can still get your amount in the bank account by visiting Order details page and re-submitting the bank account details. In case this is still failing, it may be due to : 1. Incorrect account details 2. Restriction on account by the Bank If so, your bank will be able to fix it for you. In case the issue still persists, please reach out to us and we will be happy to help.
